In today’s world of high-tech communication, many companies are finding innovative ways to monitor employee telecommunications activities for optimal business operations.
Telecommunication expenses continue to grow at a high rate, but companies are still forced to accept the fact that they must pay for these services in the form of long-distance charges on their phone bills. Monitoring software can be a great solution to this dilemma. The main features of such software are listed below.
Network monitoring: Today’s businesses require fast and accurate information sharing ability over long distances or wide areas. Thus network monitoring software uses active channels to transmit data packets through the network to provide real-time data analysis and network monitoring solutions.
Messaging services: Companies need an efficient customer messaging service. The SMS service is designed to send SMS messages from a portable device, like Blackberry, PDA, or laptop, to a specific mobile phone number, without sending the SMS to the mobile phone’s email address.
Such applications allow for better cost control and better customer relations. Customer messaging monitoring is used primarily to generate performance reports, and sometimes to provide field service management capabilities during field service demonstrations.
Field service management: Today’s companies face tremendous operational challenges to sustain efficient field service operations. Field service management software make it possible to create service level agreements (SLAs), troubleshoot issues, and manage field staff productivity. SLAs can also be used with network monitoring systems for service-level agreements (SLAs), inventory control and management, and customer service coordination. Such SLAs may include maintenance contracts, emergency contract services, or one-time maintenance services.
Computer monitoring: Network and computer activities are essential to company operations and growth. Activities related to the financial, operational, and information systems to help in decision making. Therefore, companies rely on computer activity monitoring software to detect and report computer activities, especially internet usage.
Most computer activity monitoring reports show user information such as internet history, e-mail addresses, browsing history, and websites visited. The purpose of this type of software is to prevent misuse of company resources by employees and to protect confidential information.
One of the main benefits of computer activity monitoring and other network monitoring systems is improved employee productivity. Monitoring software programs reduce the need to physically monitor employees. This reduces the cost of providing additional training. It also reduces the risk of unauthorized termination of the work contract of an employee. Thus, it can help to enhance employee productivity.