According to the latest report by IMARC Group, titled, “Live Chat Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027″,The global live chat software market size reached a value of US$ 900 Million in 2021. Looking forward, IMARC Group expects the market to reach US$ 1,486 Million by 2027, exhibiting a CAGR of 8.62% during 2022-2027.
Live chat software is an online customer service platform that allows businesses to engage with website visitors in real-time. It includes online chat, help desk, and web analytics capabilities that offer quick responses, better brand interactions, proactive support, and a personalized customer experience. This enhances user engagement and retains customers for longer hauls. Implementing a live chat solution also helps to capture visitor information and reduce bounce rate, which further aids in launching campaigns based on user behavior.
As the novel coronavirus (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the industry behaviours of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.
Live Chat Software Market Trends:
The increasing utilization of live chat software can be accredited to the rising need to improve customer relation management (CRM). In line with this, the widespread product adoption across several industry verticals to enable real-time interaction and improve services are propelling the market growth. In line with this, rapid urbanization, particularly in developing regions, has encouraged various small- and medium-sized enterprises (SMEs) to deploy cloud-based live chat software to expand their reach, which is acting as a growth-inducing factor. Furthermore, key players are offering automated pop-up messages, co-browsing and other features to enhance customer experience, which is fueling the market growth.
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Global Live Chat Software Market 2022-2027 Analysis and Segmentation:
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.
The report has segmented the market on the basis of region, type, deployment type and application.
Breakup by Type:
- Informational Live Chat Systems
- Customer Service Live Chat Systems
- Sales Live Chat Systems
Breakup by Deployment Type:
Breakup by Application:
- IT and Consulting
- Retail and E-commerce
- Travel and Hospitality
Breakup by Region:
- North America: (United States, Canada)
- Asia Pacific: (China, Japan,India, South Korea, Australia, Indonesia, Others)
- Europe: (Germany, France,United Kingdom, Italy, Spain, Russia, Others)
- Latin America: (Brazil, Mexico, Others)
- Middle East and Africa
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Key highlights of the report:
- Market Performance (2016-2021)
- Market Outlook (2022- 2027)
- Porter’s Five Forces Analysis
- Market Drivers and Success Factors
- SWOT Analysis
- Value Chain
- Comprehensive Mapping of the Competitive Landscape
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