According to a new report published by Allied Market Research, titled, “healthcare CRM market by component, application, deployment model, end user, and region: Global Opportunity Analysis and Industry Forecast, 2021–2030,” global healthcare CRM market size was valued at $9.7 Billion in 2020, and is projected to reach $36.7 Billion by 2030, growing at a CAGR of 14.1% from 2021 to 2030. In 2020, North America region dominated the global healthcare CRM market accounting for 43.5% share of the market.
Rise in aging population globally is expected to rise in demand for healthcare CRM software for booking appointment online and patient management services, which drives growth of the global healthcare CRM market. Surge in adoption of new cutting-edge technologies in various organizations and rise in need to create new mile stones in customer engagement, sustainability, and product marketing sectors for healthcare drives growth of the global healthcare CRM market. Using a CRM system can give a clear overview of customer behavior to companies. Project managers can monitor all insights on a single platform, which is beneficial to take quick decisions for them.
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COVID-19 scenario analysis:
1) The COVID-19 impact on the Healthcare CRM Market is unpredictable and is expected to remain in force till the fourth quarter of 2021.
2) The COVID-19 outbreak forced governments across the globe to implement strict lockdowns and banned import-export of nonessential items for most of 2021. This led to sudden fall in the availability of important raw materials.
3) Moreover, nationwide lockdowns forced manufacturing facilities to partially or completely shut their operations.
4) Adverse impacts of the COVID-19 pandemic have resulted in delays in activities and initiatives regarding development of reliable and innovative drone analytics systems globally.
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The healthcare customer relationship management market is segmented into component, deployment model, application, and region. By component, it is bifurcated into software and service. The software segment dominated the market. Depending on deployment mode, it is categorized into on-premise, cloud, and hybrid. The cloud segment dominated the market in 2020.
Key findings of Healthcare CRM Market:
•The report provides an extensive analysis of the current and emerging global healthcare CRM market trends and dynamics.
•By component, the software segment dominated the market, in terms of revenue in 2020, and the services segment is projected to grow at a CAGR of 14.8% during the forecast period.
•By application, the customer service & support segment registered highest growth in the global market in 2020.
•By deployment model, the cloud segment is projected to register the highest growth rate in the coming years.
•By end user, the healthcare providers segment generated highest revenue in 2020.
•The report provides an extensive analysis of the trends and emerging opportunities of the market.
•In depth, the global healthcare CRM market analysis is conducted by constructing estimations for key segments between 2020 and 2030.
List of Key Players Profiled in the Report:
Salesforce.Com Inc, Microsoft Corporation, Oracle Corporation, Pegasystems Inc, Sage Group Plc, SAP SE, SugarCRM, Zoho Corporation Pvt Ltd, Cerner Corporation, and Keona Health.